Support Engineer - Tier 3 Auckland
Our client is a leader in developing communications solutions that deliver Multimedia Contact Centre, Business Process Automation and Unified Communications functionality. They are committed to a user led design philosophy and are used in customer sites worldwide. They are a managed Independent Software Vendor (ISV) on Microsoft Lync, a Cisco Premier Partner, a registered member of the Avaya DevConnect program and has partnered with NEC for many years. They have offices based in North America, Northern Europe and Asia Pacific
Role : The 3rd Level Support Engineer position is responsible for the delivery of high quality technical solutions in all aspects of product suite…. To be achieved through the timely delivery of upgrade projects, maintenance of systems and customer various requests, the resolution of faults and, when applicable, the facilitation of both pre and post service implementation training to system administrators or end users. The 3rd Level Support Engineer will also be responsible for handling call overflow from Level 2 support.
The Customer Support Team includes 1st, 2nd and 3rd Level Support Specialists, who manage client service calls from logging through to resolution, system design, integration and installation.
Requirememts: Recognised IT industry qualification such as, MCSE, MCP, CCNA, A+
At least 5 years High Tech Industry experience along with a strong customer service focus
PC Hardware installation, including internal hardware peripherals
LAN/WAN configurations, including understanding of TCP/IP
Competence in PC Desktop use and set up
Competence in MS-Office product suite use
And most of all ….superb communication skills both written and oral.
Our client recognises that their people are a huge part of their success and believe in providing a stimulating work environment, encouraging employees to develop their strengths, voice their ideas and reach their full potential. This Auckland team is positioned to become a centre of development excellence within Enghouse Systems businesses worldwide, offering employees a wider scope to gain new experiences and skills in emerging technologies. This team really know their stuff, are passionate about what they do, and have fun doing it.

To discuss this excellent opportunity further please give
Jan a call on +64 9 630 8811 or email your CV to info@ritefit.co.nz

for Overseas Enquiries and Non NZ Residents:
Whilst we welcome international enquiries, applicants that are legally entitled to work in New Zealand or are in the process of securing a work visa-permit and can make themselves available for interviews will be considered for advertised position.