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\134viewkind4\134uc1\134pard\134lang1033\134b\134fs18 Support Engineer - Tier 4\134b0\134par
Who are we\134par
Zeacom is a leader in developing communications solutions that deliver Multimedia Contact Centre, Business \134par
Process Automation and Unified Communications functionality. Established in 1994 and committed to a userled design philosophy, our solutions are used in over 4,000 customer sites worldwide. Zeacom is a managed \134par
Independent Software Vendor (ISV) on Microsoft Lync, a Cisco Premier Partner, a registered member of the \134par
Avaya DevConnect program and has partnered with NEC for 17 years. The company employs more than 200 \134par
people and has offices in North America, Northern Europe and Asia Pacific. Zeacom is owned by Enghouse \134par
Systems, a Canadian-based provider of enterprise software solutions serving a variety of vertical markets.\134par
The Role \134par
The 4th Level Support Engineer position is responsible for the the Analysis and successful resolution of \134par
support issues and problems that the preceding levels have been unable to resolve. The Tier 4 position is also \134par
responsible for acting as the principal gatekeeper between Support and Development \134endash reviewing, prioritizing \134par
and approving any bug / hot fix requests.\134par
You will have\134par
Support of Cisco Call Manager and Cisco PBX systems - Preferred\134par
5 years+ experience in either a service desk or call centre environment\134par
5 years\134rquote experience with CTI voice recording solutions\134par
Advanced Windows Operating Systems; client and server (2003, 2008 R2)\134par
Strong TCP/IP Networking understanding\134par
Intermediate to Advanced SQL Server deployment, implementation and troubleshooting\134par
Previous Customer Service role \134par
Use of voice and email communication media\134par
Computer telephony software use, may include IP telephony\134par
? MS-Exchange 2007, 2010 , Active Directory\134par
? PC / PBX Hardware installation, including internal hardware peripherals i.e. Fax cards\134par
? Application deployment understanding\134par
Why work for Zeacom?\134par
At Zeacom we recognize that our people are a huge part of our success. That\134rquote s why we believe in providing a \134par
stimulating work environment, encouraging our employees to develop their strengths, voice their ideas and \134par
reach their full potential. Zeacom\134rquote s Auckland team is positioned to become a centre of development \134par
excellence within Enghouse Systems\134rquote businesses worldwide, offering our people wider scope to gain new \134par
experiences and skills in emerging technologies. Our people really know their stuff, are passionate about what \134par
they do, and have fun doing it.\134par
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