Support Engineer :Tier 1

Our client is a leader in developing communications solutions that deliver Multimedia Contact Centre, Business
Process Automation and Unified Communications functionality.
Independent Software Vendor (ISV) on Microsoft Lync, a Cisco Premier Partner, a registered member of the
Avaya DevConnect program and has partnered with NEC for 17 years. The company employs more than 200
people and has offices in North America, Northern Europe and Asia Pacific and belongs to the Enghouse Interactive family of Interaction Management solutions.
The Role
The Support Engineer is responsible for the delivery of high quality technical solutions in all aspects
To be achieved through the timely delivery of systems implementation
projects, maintenance of systems and customer move-add-change requests, the resolution of faults and, when
applicable, the facilitation of both pre and post service implementation training to system administrators or end
users.
Requirements:
Previous IT technical experience
Simple diagnosis and repair of hardware and/or software faults.
Strong customer relations skills.
Knowledge of the operation and maintenance of desktop equipment supplemented by appropriate
technical qualification.
Microsoft Lync or PBX experience is desirable e.g. NEC, Avaya or Cisco Call Manager

Our client recognize that their people are a huge part of their success. That’s why they believe in providing a
stimulating work environment, encouraging employees to develop their strengths, voice their ideas and
reach their full potential. This team based in Auckland is positioned to become a centre of development
excellence within Enghouse Systems’ businesses worldwide, offering employees a wider scope to gain new
experiences and skills in emerging technologies. This team really know their stuff, are passionate about what
they do, and have fun doing it

To discuss this role further please contact Jan Hogg on 630 8811 or email your CV to jan@ritefit.co.nz


You must be eligible to work in New Zealand.
Immediate start for the right person.