Desktop Support Specialist
Location:Southern Spain, Malaga
Description
We are currently looking for a Desktop Support Specialist to join our growing Network Systems team at our Malaga Office. We need someone who has exceptional troubleshooting and customer service skills and is experienced at providing MS Windows 2003/XP support. The successful candidate will be part of a 24/7 mission-critical operation and will be required to work some weekend and evening shifts.
What You'll Be Doing
Provide desktop troubleshooting and support
Provide timely and consistent support, acknowledging and recording all incidents and requests
Monitor and escalate requests as required
Handle network and desktop setup for new employees/office moves
Create documentation for users, new releases and issue logsAdditional projects as required
The Ideal Candidate
1 - 2 years of experience in a desktop support role
Related education/certification
Working knowledge of:
MS Windows 2003/XP
TCP/IP and associated services (e.g., DNS, DHCP
PC hardware/software
Active Directory
Exchange Server 2000/2003
Mac Entourage
Mac Mail
Exceptional troubleshooting skills
Ability to work well under pressure
A strong sense of responsibility and initiative and an ability to complete tasks accurately
Strong interpersonal skills
Ability to work in a team environment and independently
Excellent verbal and written communication skills
Ability to work evening and weekend shifts
Some physical lifting required
Main Skills: Previous Experience...