Responsible To:Business Manager
Functional Relationships with:
Doctors/ Consultants
Reception Staff
Technical Staff
Theatre Manager
Nurses / Theatre Staff

Primary Objective:
To be part of a frontline team delivering optimum standards of customer service and care to patients undergoing ophthalmic consultation and / or surgery and to referrers, while reflecting the philosophy of the clinic.

Key Tasks:

·Meet and greet Clients and Visitors to Eye Institute
·Incoming and outgoing telephone enquiries and follow through
·Appointment management
·Data Entry patient information
·Patient file management
·Patient accounting
·Recall management
·Prescription and or medical requests
·Referral management
·Medical typing and correspondence
·Pathology correspondence and filing
·Liaise with and arrange bookings with anaesthetists and technicians
·Liaise with external funders and claimants
·Assist with overflow of other departments

Hours of Work
Usual hours of work shall be between 8 and 5pm daily, with one morning per month on a Saturday between 8 and 12 noon.

Hours can vary from time to time depending on clinic bookings and arrangements; however time in lieu will be taken to accommodate the variance.

Any hours worked at weekends will be paid at time and a half based on the normal rate of pay.

Confidentiality
There is an obligation on all staff to observe confidentiality of patients and clinic business as per individual contract of employment.