Our client is a dynamic and expanding medical software developer and provider based in Auckland. Due to ongoing expansion a Customer Service Software Support Consultant is required. The role provides ongoing support, after customer installation and training. The role is intended to be a proactive one. Any issues or a problems experienced by a site are the HSSC's to own and resolve. The role provides 1st level support to customers and liaises with the applications analyst, 2nd level support, in respect of unresolved contacts Key Role Attributes: This position embodies the following responsibilities and role attributes:· 12 months plus experience · Can manage up to 75 customer sites and provide continuing care for the portfolio · Resolves most customer queries unaided within specified guidelines · Available for Help Desk phone support most of the working day · Complete routine site maintenance visits without assistance · Provide after-hours phone support on a rostered basis · Thinks proactively about the customer· Demonstrates effective time management skills to prioritise and plan own work· A good working knowledge of the health industry in assigned areas of responsibility· Expected to demonstrate good problem solving skills· Expected to prepare responses to customers about technical problems and submit these to a knowledge repository to build an online information source over time · Able to project manage a customer from one product to another, including co-ordinating data transfer, the trainer, any other activities, ensuring customers sign the correct documentation, etc · Able to provide upgrade training on-site or remotely to a Customer, although not initial site installation and training Salary range is in the region of $40,000 - $45,000 per annum commensurate with experience. Formal information technology qualifications are desirable although not essential.