The Technical Manager is responsible for leading the technical PSG staff. This role will involve approximately 50% TSA responsibilities, along with pre-sales, training and mentoring of technical resources, review of detailed solutions, point contact for resolving complex project and support issues. Responsibilities include - All those associated with being a Technical Solutions Architect. Technical Pre-Sales support for global sales opportunities - including coordinating technical sales responses, reviewing all responses, product demonstrations, hardware specifications, Validating all project cost estimates and timeframes. Coordinating appropriate training for PSG technical resources to ensure a broader knowledge of products and technologies and less specialization - reliance on individuals. Coordinating the technical effort required to solve critical project and support issues Working with Product Management and development on technical product direction and features Insure quality, consistency and maintainability of solutions implemented at a technical level Feedback technical features and ideas to development and product management Management of client driven product enhancement - timeframes and priorities - communication of this with Sales to ensure client expectations are set correctly Coordination with the Product Manager of the communication of known bugs-issues-new features to PSG resources, along with arranging new product demos. Development of Implementation guidelines. Research new technologies-methods for designing and implementing solutions. Needs demonstrated experience in - 3+ years of architect experience as a consultant. Application of structured implementation methodology. Managing a technical team. Communicating technical issues to business people, and business issues to technical people. Implementing the majority of products - with the desire to keep current on them and learn new ones. Skills required - Strong client and team lead skills. Excellent technical skills across various platforms. Excellent communication skills. Exceptional problem solving skills. Ability to juggle multiple tasks. Indicators - Work and progress - work performed over time, ability to meet deadlines. Responsiveness to support calls - ability to manage support and project workloads. Communication - with clients, development, project managers. Accuracy of scoping and estimation work.