Customer Service Centre - Contact Specialist This demanding role provides uncompromising customer support to a wide variety of customers. Responsibilities are huge, for instance - managing and co-ordinating the movement of customer freight and ensuring its delivery in a timely and efficient manner. This will certainly " win friends and influence people" but is the crux of the success of the team. It goes without saying, computer skills is a must along with excellent customer service skills. You will be a fast learner, team player, have a sound geographical knowledge, excellent phone etiquette and possess a positive and enthusiastic nature. If you've been in a similar role of Customer service then that should put you ahead in the queue.