Helpdesk Analyst - North Shore Due to the migration of the IS helpdesk in Wellington to Auckland our client has a requirement for 5 permanent and 2 contract Help Desk Analysts to join their 24/7 help desk largely responsible for the following: ·Identifying user problems and apply troubleshooting techniques to ensure the resolution of the problem offering 1st & 2nd Line+ Support ·Responding telephonically and via e-mail to our business units, ensuring that Requests and Tasks are completed within stipulated SLA's. ·Logging, updating and tracking incidents on a Lotus Notes based call management system. ·Co-ordinating the activities required ensuring the completion of Work Requests. ·Handle all queries in response of the Work Requests. ·Use standard operating facilities, diagnostic tools, technical manuals, and system documentation to identify, diagnose and solve problems as directed. ·Co-ordination and participation in upcoming projects. The successful candidate will be MOUS and MCP or higher certified and will ideally have approximately 1 year+ experience working in a helpdesk environment supporting Microsoft and bespoke applications with exposure to the Citrix environment. We are looking for a team player with outstanding communication skills, open to task diversity who is keen to undertake a challenging role. Shift work covering at times